SCENT SENSITIVE HOME
Please refrain from wearing or bringing in scented products into the Home e.g. flowers such as lillies, perfumes, soaps, etc. Many of our residents enjoy receiving these items. But it is important that we all do our best to make sure they are non-scented. We have residents, staff and visiting guests who are quite sensitive to scents and unfortunately can become quite ill from their effect. Thank you for your consideration and understanding.
RESIDENT RIGHTS & RESPONSIBILITIES
Resident Rights & Responsibilities Charter (CLICK ON WORDS)
Res Rights and Resp Booklet – (CLICK ON WORDS FOR MORE DETAILS)
WORKPLACE VIOLENCE PREVENTION
Windsor Elms Village believes in the prevention of violence and promotes a violence-free workplace in which all people respect one another and work together to achieve common goals.
Windsor Elms Village acknowledges the potential for physical and emotional harm as a result of these violent acts. Any act of violence committed by or against any member of our workplace or member of the public, is unacceptable conduct that will not be tolerated.
This policy applies to all activities that occur on the premises and where Windsor Elms Village business is carried out.
Every effort will be made to identify possible sources of violence and to implement procedures to eliminate or minimize the risks they create. Every effort will be made to assist staff in coping with the aftermath of any incident.
DESIGNATED SMOKING ROOM FOR RESIDENTS
Residents who have been assessed and have been deemed safe to smoke independently are offered the use of a controlled Designated Smoking Room.
The Designated Smoking Room is properly ventilated in compliance with regulations as described in the Smoke Free Places Act (2002).
COMPLAINT RESOLUTION POLICY
The Windsor Elms Village will respond to all complaints or concerns about the Home or any procedure or possible breach of Home or Legislative policy, and will ensure that they are investigated quickly and efficiently, while maintaining the dignity and privacy of those involved. (click here for Formal Concern / Compaint Form)
GIFTS & GRATUITIES
Employees and volunteers shall not request or accept money or gratuities, loans or services for personal or family benefit, from residents, or their families, or any other individual or organization which may or may not be involved with or doing business with the Windsor Elms Village.
Residents or family members of Residents, or any other individual or organization, are not encouraged to give gifts to a Windsor Elms employee or volunteer. However, if they must, the following gifts, only, can be accepted:
- A “thank you” letter or card with a special message written to the employee, and/or special photographs with significant meaning.
- A gift of food (ie: candy, treat) which should be shared with Team members of the employee or volunteer.
If a Resident insists on giving a gift to an individual, then the Employee/Volunteer receiving the gift, must report to the RN on the Unit, and the RN will document appropriately. The Employee must also report receipt of the gift to their Department Head.
FURNITURE & EQUIPMENT SAFETY FOR RESIDENT ROOMS
Resident rooms are furnished and organized to allow for safety, comfort, and cleanliness in a home-like setting, while encouraging personal preferences when safety is not jeopardized.
All animals, whether owned by the Home, brought by volunteers, or a family pet coming to visit, must meet certain criteria, including provision of veterinarian records, before being allowed to visit the Elms. Please check with the Life Enrichment Coordinator to ensure all criteria are met before bringing any pets to visit. Please click on link “Guidelines for Visiting Pets” for more details.
Guidelines for Visiting Pets (CLICK ON WORDS FOR DETAILS)